Frequently Asked Questions
Everything you need to know about your order and our premium apparel.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Shipping times vary by location, but domestic orders typically arrive within 5-7 business days after dispatch.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How should I care for my Mephisto Genetics apparel?
To preserve the quality of the fabric and prints, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.